“If I Had Asked People What They Wanted…” & Other Elitist Myths
A popular rebuke to customer-led inspiration is attributed to the great 20th Century industrialist Henry Ford. If you’re a senior executive who believes in going with his gut, you can trot out (no pun intended) the Ford quote about faster horses as a reproach to customer-led inspiration. Well, our story could end there, but that’s …
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